Cendara: every denied claim worked through to a resolution.
Denials, rejections, documents, appeals and payer replies in one workspace, where each claim shows its stage, its deadline and the next thing to do.
Built by Gr8r for its own portfolio. Not client work.
- Client
- Cendara
- Project
- Healthcare claims denial management
- Platforms
- Web app, desktop and mobile
The problem
Keep every denial moving before its deadline.
A billing team works denied and rejected claims for several practices, each with its own payer, reason and appeal deadline. The missing documents, the appeal draft and the supervisor sign-off tend to live in different places. The product had to show which claim needs action first, what is missing, and who has it now.
- 1Each payer denies for different reasons
- 2Missing documents stall claims until a deadline passes
- 3Appeals need a second pair of eyes before they go out
The workflow
From denial to recorded outcome, one stage at a time.
- 1
Triage
Denials arrive in a queue sorted by what needs action first.
- 2
Collect
Request the missing documents and check each one before it is used.
- 3
Appeal
Build the packet and send it to a supervisor to approve.
- 4
Resolve
Track the payer's reply and record what was recovered.
The product
Built around the claim, not the paperwork.
Four screens carry most of the work. Each keeps the claim, its deadline and its owner in view.
- Claims
One page per claim
Payer, amount, deadline and owner at the top, a seven-stage tracker below, and a next-action card that lists what is still required.
- Documents
Check a file before it is used
Missing, requested and uploaded documents in one list, with a preview and buttons to mark a file ready, incomplete or rejected.
- Review
A supervisor signs off
The supervisor sees the claim, the packet completeness and the appeal rationale, then approves, requests changes or returns it.
- Reports
How the work is flowing
Denials received against resolved, days to resolve, open claims by stage and denials by reason, over four, eight or twelve weeks.
Engineering
Fast to move through, clear about who can do what.
Cendara is a single-page React app that loads each section's code as you open it. A command palette searches claims, patients, payers, documents and people, and J and K step through a queue claim by claim. Demo accounts sign in as a billing specialist, a supervisor or an administrator, and each sees the actions their role allows. A read-only audit history records every change.
- Command palette (Ctrl K)
- J / K to step through claims
- Role-based demo accounts
- Light, dark and system themes
Find: queues by stage, filters by payer and reason
Jump: search everything from the keyboard
Track: every appeal packet and its reviewer
Outcomes
Designed for billing teams racing payer deadlines.
What the product demonstrably does. Measured business results will be added only with evidence and approval.
The next action on every claim
Each claim shows its stage, what is missing and what to do next.
Appeals checked before they go
Packets lock while a supervisor reviews them and come back if changes are needed.
A record of every change
Imports, payer replies and every person's action land in a read-only audit history.
