# Cendara: Case Study | Gr8r Studio

> Cendara: every denied claim worked through to a resolution. Denials, rejections, documents, appeals and payer replies in one workspace, where each claim shows its stage, its deadline and the next thing to do.

Source: https://gr8rstudio.com/work/cendara

# Cendara: every denied claim worked through to a resolution.

Denials, rejections, documents, appeals and payer replies in one workspace, where each claim shows its stage, its deadline and the next thing to do.

Built by Gr8r for its own portfolio. Not client work.

Client

Cendara

Project

Healthcare claims denial management

Platforms

Web app, desktop and mobile

- [Product Design](https://gr8rstudio.com/services/product-design)
- [Product Engineering](https://gr8rstudio.com/services/product-engineering)

[View live demo](https://cendara.vercel.app/overview)[Discuss your product](https://gr8rstudio.com/contact)

The problem

## Keep every denial moving before its deadline.

A billing team works denied and rejected claims for several practices, each with its own payer, reason and appeal deadline. The missing documents, the appeal draft and the supervisor sign-off tend to live in different places. The product had to show which claim needs action first, what is missing, and who has it now.

- 1Each payer denies for different reasons
- 2Missing documents stall claims until a deadline passes
- 3Appeals need a second pair of eyes before they go out

Where the day starts: what is due, what is overdue and the claims to work first.

Each claim says why it was denied, what is still missing and what to do next.

The workflow

## From denial to recorded outcome, one stage at a time.

1. 1
Triage
Denials arrive in a queue sorted by what needs action first.
2. 2
Collect
Request the missing documents and check each one before it is used.
3. 3
Appeal
Build the packet and send it to a supervisor to approve.
4. 4
Resolve
Track the payer's reply and record what was recovered.

The product

## Built around the claim, not the paperwork.

Four screens carry most of the work. Each keeps the claim, its deadline and its owner in view.

1. Claims
### One page per claim
Payer, amount, deadline and owner at the top, a seven-stage tracker below, and a next-action card that lists what is still required.
2. Documents
### Check a file before it is used
Missing, requested and uploaded documents in one list, with a preview and buttons to mark a file ready, incomplete or rejected.
3. Review
### A supervisor signs off
The supervisor sees the claim, the packet completeness and the appeal rationale, then approves, requests changes or returns it.
4. Reports
### How the work is flowing
Denials received against resolved, days to resolve, open claims by stage and denials by reason, over four, eight or twelve weeks.

Engineering

## Fast to move through, clear about who can do what.

Cendara is a single-page React app that loads each section's code as you open it. A command palette searches claims, patients, payers, documents and people, and J and K step through a queue claim by claim. Demo accounts sign in as a billing specialist, a supervisor or an administrator, and each sees the actions their role allows. A read-only audit history records every change.

- Command palette (Ctrl K)
- J / K to step through claims
- Role-based demo accounts
- Light, dark and system themes

1. Find: queues by stage, filters by payer and reason
2. Jump: search everything from the keyboard
3. Track: every appeal packet and its reviewer

Outcomes

## Designed for billing teams racing payer deadlines.

What the product demonstrably does. Measured business results will be added only with evidence and approval.

- ### The next action on every claim
Each claim shows its stage, what is missing and what to do next.
- ### Appeals checked before they go
Packets lock while a supervisor reviews them and come back if changes are needed.
- ### A record of every change
Imports, payer replies and every person's action land in a read-only audit history.

## Building software for a regulated workflow?

Gr8r helps teams turn complex, deadline-driven processes into clear products and working software.

[Discuss your product](https://gr8rstudio.com/contact)

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